Terms and Conditions
Effective Date: 05 March 2026
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “you”, “your”) and Midaspire Solutions Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Kengeri, Bangalore – 560060, Karnataka, India, operating under the brand MidAura (“Company”, “we”, “us”, “our”).
By accessing or using the website www.midaura.shop (“Platform”), you agree to be bound by these Terms in their entirety. If you do not agree, you must immediately cease usage of the Platform.
1. NATURE OF SERVICES
The Platform is an e-commerce interface that enables Users to browse, select, and purchase food products, including but not limited to dry fruits, packaged consumables, and related goods, sourced, processed, or distributed by the Company through its network of warehouses across India.
The Company reserves the right to modify, suspend, or discontinue any aspect of the Platform, including product availability, pricing structures, or service features, without prior notice and without liability.
2. ELIGIBILITY AND USER REPRESENTATIONS
By using the Platform, you represent and warrant that you are competent to contract under the Indian Contract Act, 1872, and are at least 18 years of age. If you are accessing the Platform on behalf of an entity, you represent that you are authorized to bind such entity to these Terms.
You further represent that all information provided by you is true, accurate, current, and complete, and you undertake to update such information as necessary.
3. ACCOUNT REGISTRATION AND SECURITY
Users may be required to create an account to access certain features. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
The Company shall not be liable for any unauthorized access arising from your failure to safeguard login credentials. You agree to notify us immediately of any suspected breach.
4. ORDERING, ACCEPTANCE AND CANCELLATION RIGHTS
All orders placed through the Platform constitute an offer to purchase. The Company reserves the absolute right to accept or reject any order at its sole discretion, including but not limited to cases involving suspected fraud, pricing errors, stock unavailability, or logistical constraints.
An order shall be deemed accepted only upon dispatch confirmation. The Company reserves the right to cancel any order prior to dispatch without assigning reasons.
5. PRICING, TAXATION AND PAYMENT TERMS
All prices displayed on the Platform are inclusive of applicable Goods and Services Tax (GST), unless explicitly stated otherwise. The applicable GSTIN of the Company is 29AAKCM9161E1Z3.
Payments are processed via authorized third-party payment gateways. The Company shall not be liable for any payment failures, technical errors, or unauthorized transactions occurring through such gateways.
6. FOOD PRODUCTS DISCLAIMER AND LIMITATION OF LIABILITY
The products sold on the Platform are consumable food items and may contain allergens including but not limited to nuts, gluten, dairy, or preservatives. Users are strongly advised to review product descriptions, ingredient lists, and packaging details prior to consumption.
The Company makes no warranties regarding individual suitability for consumption and shall not be liable for any allergic reactions, health complications, or misuse of products.
To the fullest extent permitted under applicable law, the Company disclaims all liability arising from consumption, improper storage, or handling of products after delivery.
The Company holds valid FSSAI licenses (No. 11224998000044 / 11225302002143) and complies with applicable food safety regulations.
7. INTELLECTUAL PROPERTY RIGHTS
All content on the Platform, including but not limited to logos, trademarks, product images, text, graphics, and software, is the exclusive property of the Company and is protected under applicable intellectual property laws.
Users shall not reproduce, distribute, modify, or exploit any content without prior written consent.
8. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, and affiliates from and against any claims, liabilities, damages, losses, or expenses arising out of your use of the Platform, violation of these Terms, or infringement of any third-party rights.
9. LIMITATION OF LIABILITY
To the maximum extent permitted by law, the total liability of the Company shall not exceed the amount paid by the User for the specific order giving rise to the claim.
Under no circumstances shall the Company be liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill.
10. FORCE MAJEURE
The Company shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, pandemics, strikes, governmental actions, or logistical disruptions.
11. DISPUTE RESOLUTION AND GOVERNING LAW
These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Bangalore, Karnataka.
The Company may, at its discretion, refer disputes to arbitration under the Arbitration and Conciliation Act, 1996.
12. TERMINATION
The Company reserves the right to suspend or terminate user access without prior notice for any violation of these Terms or applicable laws.
Data Deletion Policy
This policy outlines the mechanism through which users may request deletion of personal data.
1. RIGHT TO ERASURE
Users may request deletion of their personal data by submitting a request to privacy@midaura.in.
2. VERIFICATION
The Company shall verify identity before processing any request.
3. TIMELINE
Requests shall be processed within 7–15 working days.
4. LEGAL RETENTION
Certain data shall be retained for statutory compliance including GST obligations.
5. LIMITATIONS
Deletion requests may be denied where required for fraud prevention or legal claims.